Welcome to Glassix, our AI-powered Messaging Inbox for Your Customer Conversations
Glassix is the ultimate messaging inbox for your customer conversations. With Glassix, you can connect all your digital channels and manage them from one place. Whether it’s email, chat, SMS, or social media, Glassix has you covered. Glassix uses AI to automate tasks, optimize workflows, and provide insights. You can save time, scale up, and delight your customers with Glassix. Try it today and see the difference!
Manage All Your Conversations in One Unified Inbox
Organize your business messaging traffic in Glassix – anytime, on any channel, and using diverse media types. Supercharge team productivity by leveraging advanced functionality such as smart tagging and canned replies.
Empower your team to manage high message volume effectively in a variety of contexts by assigning conversations to qualified agents- all while moving seamlessly between channels and optimizing Glassix triage protocols for:
- Agent skill qualifications and availability
- SLA and channel priority
- Customer account constraints, and much more
- Access customer name, phone number, email, and more.
- Consolidate conversation logs from all channels, agents, and chatbot flows.
- Enable any agent to catch up quickly.
- Select email from the customer contact panel.
- Click to switch.
- Resume the conversation!
- Define supported media types per business scenario.
- Support forms and digital signatures.
- Share heavy media files at high volume.
- Bring full agent inbox experience to any mobile device.
- Enable in-app notifications.
- Support Android and iOS.
Manage Customer Conversations Across Channels
Glassix lets you communicate with your customers across different digital platforms seamlessly. Whether they message you on email, chat, or social media, you can reply from one place. Set up your channels easily with the Glassix onboarding wizard and start engaging your customers in no time!
You can use:
- Meta Messenger
- Instagram Direct
- SMS Texting
- Apple iMessage
- Google Business Messages
- Microsoft 365
- Google Workspace
- DNS & Email forwarding
- Connect with your customers directly from your website or mobile app
- Embed live chat widgets in your website pages
- Integrate live chat messaging into your mobile app features
- Configure widget settings and messages for different scenarios (e.g. one widget for each landing page)
- Customize your widgets with your own brand identity and style
- No third-party services required
Design Chatbots and Deploy to All Channels in One Click
Create no-code flows with the Glassix chatbot builder, deploy to any channel in one click, and scale your business with conversational AI powered by GPT-4.
Leave the heavy lifting to chatbot automation
Save time so your team can focus on what matters
Never miss a customer inquiry – keep your
business open for messaging 24/7.
Supported Channels
Supported Channels
Provide a seamless customer experience across multiple instant messaging apps with our solution. You can connect with your customers on the platforms they use and trust, and expand your reach as new apps emerge.
Leverage Social Media for Customer Engagement
Keep track of social media interactions, such as posts, comments, and tweets, and reply promptly to maximize engagement and customer satisfaction.
In-app Messages
In-app Messages
That’s why you need Glassix, the unified in-app messaging platform that lets you connect with your customers directly from your own iOS or Android mobile app. With Glassix, you can send personalized messages, offer live chat support, collect feedback, and more. Glassix helps you build trust, loyalty, and satisfaction with your customers.
Customer Data Integration
With our solution, you can provide a tailored customer experience that takes into account the relevant data from each interaction, such as the current page, the viewed products, and the shopping cart progress. This way, you can empower your team to enhance customer satisfaction, close more deals, and upsell more effectively.
Glassix solutions for your business
- Never lose a customer
- Embed live chat widgets
- Integrate customer data & chatbots
- Embed live chat widgets on your website or app to connect with your visitors and customers in real-time.
- Integrate customer data and chatbots to personalize your interactions and automate common queries.
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