Welcome to Glassix, our AI-powered Messaging Inbox for Your Customer Conversations

Glassix is the ultimate messaging inbox for your customer conversations. With Glassix, you can connect all your digital channels and manage them from one place. Whether it’s email, chat, SMS, or social media, Glassix has you covered. Glassix uses AI to automate tasks, optimize workflows, and provide insights. You can save time, scale up, and delight your customers with Glassix. Try it today and see the difference!

Manage All Your Conversations in One Unified Inbox

Organize your business messaging traffic in Glassix – anytime, on any channel, and using diverse media types. Supercharge team productivity by leveraging advanced functionality such as smart tagging and canned replies.

Conversation Routing Engine

Empower your team to manage high message volume effectively in a variety of contexts by assigning conversations to qualified agents- all while moving seamlessly between channels and optimizing Glassix triage protocols for:

  • Agent skill qualifications and availability
  • SLA and channel priority
  • Customer account constraints, and much more

Glassix lets you start every conversation with the latest and most relevant customer data and history, so you can have a holistic understanding of your customer’s journey.
  • Access customer name, phone number, email, and more.
  • Consolidate conversation logs from all channels, agents, and chatbot flows.
  • Enable any agent to catch up quickly.

With Glassix, you can deliver an amazing customer experience by switching between channels seamlessly to keep your customers engaged in the conversation. If your customer lost wifi mid-chat, you can easily continue the conversation on Glassix via email:
  • Select email from the customer contact panel.
  • Click to switch.
  • Resume the conversation!

Use Glassix to go beyond plain text and deliver the perfect media mix of video, images, voice notes, or digitally signed documents.
  • Define supported media types per business scenario.
  • Support forms and digital signatures.
  • Share heavy media files at high volume.

Stay connected and productive from anywhere with the Glassix mobile Agent App – at the office, while working remotely, or on-the-go.
  • Bring full agent inbox experience to any mobile device.
  • Enable in-app notifications.
  • Support Android and iOS.

Manage Customer Conversations Across Channels

Glassix lets you communicate with your customers across different digital platforms seamlessly. Whether they message you on email, chat, or social media, you can reply from one place. Set up your channels easily with the Glassix onboarding wizard and start engaging your customers in no time!

Glassix lets you communicate with your customers through the world’s most popular messaging apps.

You can use:

  • WhatsApp
  • Meta Messenger
  • Instagram Direct
  • SMS Texting
  • Apple iMessage
  • Google Business Messages

Reply directly to email messages from customers presented as easy-to-manage conversations in Glassix.
  • Microsoft 365
  • Google Workspace
  • DNS & Email forwarding

With Glassix live chat widgets, you can:
  • Connect with your customers directly from your website or mobile app
  • Embed live chat widgets in your website pages
  • Integrate live chat messaging into your mobile app features
  • Configure widget settings and messages for different scenarios (e.g. one widget for each landing page)
  • Customize your widgets with your own brand identity and style
  • No third-party services required

Engage with your customers on the most popular social platforms and show them you care about their opinions. Whether they post a review on Facebook, a photo on Instagram, or a tweet on Twitter, you can reply to them quickly and professionally from one place.

Glassix lets you deliver an amazing customer experience by seamlessly switching between channels without losing conversation continuity. Whether your customer lost wifi, changed devices, or preferred a different channel, you can easily resume the conversation from where you left off. Just click on the customer contact panel and choose the best channel for your customer!

Design Chatbots and Deploy to All Channels in One Click

Create no-code flows with the Glassix chatbot builder, deploy to any channel in one click, and scale your business with conversational AI powered by GPT-4.

Leave the heavy lifting to chatbot automation

Save time so your team can focus on what matters

Never miss a customer inquiry – keep your
business open for messaging 24/7.

Supported Channels

Provide a seamless customer experience across multiple instant messaging apps with our solution. You can connect with your customers on the platforms they use and trust, and expand your reach as new apps emerge.

Glassix is a powerful platform that lets you manage customer conversations across multiple instant messaging apps from Meta. You can connect with over 2 billion users on WhatsApp, the most popular instant messaging app on the planet, as well as Messenger and Instagram Direct. With Glassix, you can streamline your communication, increase your engagement, and grow your business.

SMS text messaging apps like Apple iMessage allow businesses to communicate with customers on any Android or iOS device (such as mobile phones and tablets). With Apple Messages for Business, you can send and receive texts from your customers using your business number. You can also use Google Business Messages to let customers message you from your Google Business Profile. You can set up automated welcome messages and reply to customers from your Glassix unified inbox.

Provide a seamless customer experience across multiple instant messaging apps with our solution. You can connect with your customers on the platforms they use and trust, and expand your reach as new apps emerge.

Organize email messages into conversation threads and leverage unique automation capabilities that set the channel apart as the Internet’s original “killer app”.

With our chatbot solution, you can easily answer your customers’ questions and provide them with personalized support on any platform. Whether they visit your website, use your web app, or download your mobile app, they can interact with your chatbot and get instant responses. This way, you can boost your customer engagement, loyalty, and satisfaction rates.

Live chat is a customer communications channel that is growing rapidly in the e-commerce and retail sectors. You can customize your website or web app with live chat that matches your brand identity, tone of voice, and chatbot functionality.

You can create different live chat widgets for your website that suit your brand style and color scheme. Each widget can have its own settings for greeting visitors, choosing channels, and controlling how it appears on the page.

Leverage Social Media for Customer Engagement

Keep track of social media interactions, such as posts, comments, and tweets, and reply promptly to maximize engagement and customer satisfaction.

Facebook is a powerful tool for businesses to connect with their customers and foster loyalty. With Glassix, you can easily manage your Facebook interactions and provide timely and personalized responses to customer comments. Whether you want to reply publicly to showcase your brand voice, or privately to handle sensitive matters, Glassix lets you do it all from one platform. Boost your customer satisfaction rate and grow your business with Glassix.

Instagram lets you reach and interact with your potential customers through captivating visuals. You can display your offerings, increase your brand recognition, and grow your loyal fan base. With Glassix, you can easily reply to Instagram comments and connect with your enthusiastic young followers.

Twitter is a powerful platform to build relationships with your customers, communicate instantly, and share relevant updates and insights from your industry. Enhance your customer satisfaction and engagement by responding to customer Tweets directly from your Glassix unified inbox.

In-app Messages

If you have recently launched a new mobile app or web application, you know how important it is to provide a seamless and engaging customer experience.
That’s why you need Glassix, the unified in-app messaging platform that lets you connect with your customers directly from your own iOS or Android mobile app. With Glassix, you can send personalized messages, offer live chat support, collect feedback, and more. Glassix helps you build trust, loyalty, and satisfaction with your customers.

Customer Data Integration

With our solution, you can provide a tailored customer experience that takes into account the relevant data from each interaction, such as the current page, the viewed products, and the shopping cart progress. This way, you can empower your team to enhance customer satisfaction, close more deals, and upsell more effectively.

Glassix solutions for your business

Plan for success and deliver an amazing customer experience at scale. Empower your team to provide outstanding service to multiple customers simultaneously, significantly reducing wait time while enabling teams to deliver efficient and service faster than ever before.

Empower your team to increase close rate while exceeding customer expectations by matching customers to the best qualified agent available.
  • Never lose a customer
  • Embed live chat widgets
  • Integrate customer data & chatbots

Provide excellent customer service and increase conversions by answering questions quickly and efficiently across different platforms, teams, and chatbots. Whether you are dealing with external or internal customers, you can ensure their satisfaction and loyalty by using our features:
  • Embed live chat widgets on your website or app to connect with your visitors and customers in real-time.
  • Integrate customer data and chatbots to personalize your interactions and automate common queries.

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